Frequently Asked Questions

We offer comprehensive automotive services including:

• Maintenance: Oil changes, tire service, battery replacement, brake maintenance, fluid top-ups, wiper blades, and bulb replacement
• Diagnostics & Repairs: Engine diagnostics, transmission service, suspension repair, AC/heating service, electrical systems, and exhaust repair
• Premium Services: Pickup & drop-off, mobile mechanic, fleet maintenance, hybrid/electric service, performance upgrades, and detailing
• Safety & Inspection: Pre-purchase inspections, state safety inspections, emissions testing, and seasonal readiness checks
• Add-ons: Contactless service, loaner cars, towing, real-time updates, and extended warranties

Our pickup and drop-off service is designed for maximum convenience:

1. Schedule your appointment online and select "Pickup & Drop-off"
2. We'll arrive at your specified location at the scheduled time
3. Our technician will inspect your vehicle and collect your keys
4. We transport your vehicle to our service center
5. You receive real-time updates throughout the service process
6. We return your vehicle to the same location once service is complete

This service is available within a 25-mile radius of our locations for a small convenience fee.

Several factors set us apart:

• Convenience: Pickup & drop-off service and mobile mechanics
• Transparency: Real-time updates with photos and detailed explanations
• Technology: Advanced diagnostic equipment and digital service records
• Quality: ASE-certified technicians and premium parts
• Warranty: Comprehensive warranties on all services
• Customer Service: Dedicated customer success team

Yes, we service all vehicle makes and models, including:

• Domestic vehicles (Ford, Chevrolet, Dodge, etc.)
• Import vehicles (Toyota, Honda, Nissan, etc.)
• Luxury vehicles (BMW, Mercedes-Benz, Audi, etc.)
• Hybrid and electric vehicles
• Commercial and fleet vehicles

Our technicians are trained and certified to work on all major automotive brands and have access to manufacturer-specific diagnostic tools and information.

Booking is easy and can be done in several ways:

• Online: Use our booking form at autotechpro.com/booking
• Phone: Call 1-888 262 7742 (1-888 262 7742)
• Mobile App: Download our app for iOS or Android

Our online booking system allows you to select services, choose appointment times, and provide vehicle information all in one convenient process.

Appointment availability varies by service type:

• Regular Maintenance: Same-day to 3 days advance booking
• Major Repairs: 3-7 days advance booking recommended
• Specialty Services: 1-2 weeks advance booking
• Emergency Service: Available 24/7 with priority scheduling

We recommend booking as early as possible to secure your preferred time slot.

Yes, you can modify your appointment easily:

• Online: Log into your account and modify your booking
• Phone: Call us at least 24 hours before your appointment
• Mobile App: Use the app to reschedule or cancel

We ask for at least 24 hours notice for cancellations to avoid any cancellation fees. Emergency cancellations are handled on a case-by-case basis.

We offer 24/7 emergency automotive service:

• Emergency Hotline: 1-888 262 7742
• Roadside Assistance: Available nationwide
• Mobile Emergency Service: We come to your location
• Towing Service: To our facility or your preferred location

Emergency services are prioritized and typically have a response time of 30-60 minutes in metropolitan areas.

Our pricing is competitive and transparent. Here are some sample prices:

• Oil Change: Starting at $49.99
• Tire Service: Starting at $89.99
• Battery Replacement: Starting at $129.99
• Brake Service: Starting at $199.99
• Engine Diagnostics: $99.99
• Pickup & Drop-off: $29.99 convenience fee

Final pricing depends on your specific vehicle and service requirements. We provide detailed estimates before any work begins.

We accept multiple payment methods for your convenience:

• Credit Cards (Visa, MasterCard, American Express, Discover)
• Debit Cards
• Digital Payments (Apple Pay, Google Pay, Samsung Pay)
• Bank Transfers
• Financing Options (0% APR available)
• Corporate Accounts (for fleet customers)

Payment is processed securely through our encrypted payment system.

Yes, we offer several ways to save:

• First-Time Customer: 15% off your first service
• Loyalty Program: Earn points for every service
• Fleet Discounts: Volume discounts for business customers
• Seasonal Promotions: Special offers throughout the year
• Referral Program: Get $25 credit for each friend you refer
• Military & Veterans: 10% discount with valid ID

Check our website or subscribe to our newsletter for current promotions.

Absolutely! Transparency is one of our core values:

• Free initial diagnostics and estimates
• Detailed breakdown of labor and parts costs
• Written approval required before any work begins
• No hidden fees or surprise charges
• If additional work is needed, we'll contact you first

You'll always know exactly what you're paying for before we start any work on your vehicle.

Service times vary by type of work:

• Oil Change: 30-45 minutes
• Tire Service: 1-2 hours
• Battery Replacement: 30-60 minutes
• Brake Service: 2-4 hours
• Engine Diagnostics: 1-2 hours
• Major Repairs: 1-3 days (depending on complexity)

We provide estimated completion times when you book and send updates if anything changes.

Yes! Our real-time update system keeps you informed:

• Service Started: Confirmation when work begins
• Progress Updates: Regular status updates with photos
• Issue Discovery: Immediate notification of any additional problems found
• Service Complete: Final inspection report with photos
• Ready for Pickup: Notification when your vehicle is ready

Updates are sent via SMS, email, or through our mobile app based on your preference.

We always contact you before performing any additional work:

• Immediate notification of any issues discovered
• Detailed explanation of the problem and recommended solution
• Clear pricing for additional work
• Your approval required before proceeding
• Options to prioritize repairs based on safety and budget

We never perform unauthorized work. Your approval is always required for any service beyond the original scope.

We use only high-quality parts from reputable manufacturers:

• OEM Parts: Original Equipment Manufacturer parts when available
• OEM Equivalent: High-quality aftermarket parts that meet or exceed OEM specifications
• Premium Brands: Trusted brands like Bosch, Denso, ACDelco, and Motorcraft
• Warranty Coverage: All parts come with manufacturer warranties
• Customer Choice: Options for different quality levels based on budget

We never use cheap or inferior parts that could compromise your vehicle's safety or performance.

We stand behind our work with comprehensive warranties:

• Labor Warranty: 12 months or 12,000 miles on all services
• Parts Warranty: Manufacturer warranty (typically 1-3 years)
• Nationwide Coverage: Warranty honored at any Ture Engines Automobile location
• Extended Warranties: Available for additional peace of mind
• Satisfaction Guarantee: 100% satisfaction or we'll make it right

All warranty terms are clearly explained in your service documentation.

Customer satisfaction is our top priority:

• Contact Us Immediately: Let us know about any concerns
• Service Review: We'll review the work and identify the issue
• Correction: We'll fix any problems at no additional cost
• Refund Policy: Refunds available for services that don't meet standards
• Follow-up: We'll follow up to ensure complete satisfaction

Contact our customer service team at 1-888 262 7742 or info@trueengines.com.

Making a warranty claim is simple:

1. Contact Us: Call 1-888 262 7742 or visit any location
2. Provide Documentation: Bring your service receipt and vehicle
3. Inspection: We'll inspect the vehicle and review the previous work
4. Resolution: Covered issues will be repaired at no charge
5. Documentation: You'll receive updated service records

Keep your service documentation in a safe place for warranty claims.